Are you a Hawaiʻi County resident in need of assistance connecting with community resources? Look no further! The Coordination Center is your go-to destination for assistance. Whether you prefer a friendly chat or text over the phone through our call center or a visit to our new drop-in center in Hilo, we’re here for you!
At the Coordination Center, we are passionate about empowering Hawai’i County residents to access the help they need. Our trained Community Resource Navigators are ready to assess your unique needs, and provide you with tailored guidance on a wide array of programs and services. From rental and utility assistance to emergency shelter, family support, housing navigation, and medical services, we’re here to help!
We’re committed to making your journey smoother. At the Coordination Center, we believe in you and are here to help you navigate the complex system of resources — whether it’s healthcare, housing, or employment, we’re committed to supporting you every step of the way. Don’t hesitate to reach out to us!
Call or text (808) 501-1413
What We Offer
- Application Assistance: Get support with applications for various services.
- Computer Access: Use our computers to browse resources and apply for programs.
- Phone Access: Need to make a call? We’ve got you covered.
- Free Wi-Fi: Stay connected with our complimentary Wi-Fi.
- Trained Staff: Our knowledgeable staff is on-site to provide support and guidance.
Visit Our New Drop-In Center
Visit us at our Hilo location or give us a call today. Let’s work together to connect you with the resources you need!
Address: 1407 Kapi’olani St, Hilo, HI 96720
Hours of Operation: Monday, 12:00 PM – 5:00 PM, Tuesday through Friday, 9:30 AM – 5:00 PM
Phone (Call or Text): (808) 501-1413
Email: wehelp@neighborhoodplace.org
Call Center Services
Can’t visit us in person? Our call center is ready to help you understand your options and connect with available resources in the community. Call or text (808) 501-1413 to get connected with a Community Resource Navigator!
Get Connected with a Community Resource Navigator:
Call or Text:
(808) 501 -1413
Submit an Assistance Request Form:
Coordination Center efforts as of February 2025
Top 4 Assistance Requests
Callers/Contacts may request multiple types of assistance
Assistance Requests - All
Top 4 Referrals Made To Agency/Program
Callers/Contacts may be referred to multiple agencies or programs
Referrals by Agency/Program - All
The Coordination Center was established in January 2022 as a pilot project between NPP and the County of Hawai’i to increase access to island-wide programs and services. NPP was awarded funds through the County’s Homelessness and Housing Support Grants in May 2023 to continue serving the island of Hawai’i as a one-stop housing and services resource center.
If you are in need of assistance or want to learn more about available community resources, view the Resource Directory at the button below or call (808) 501-1413 to get started.