Find Help Now

Request Help Here

Need help connecting to services in the community? This page provides quick links to the programs and services offered by Neighborhood Place of Puna.

Talk to a live person at the Neighborhood Place Resource Center now:

Call or Text:

(808) 501 -1413

Submit an Assistance Request Form:

Assistance Request Form

The Hawai’i County Homeless Engagement Hui (HCHE) is a collaboration of volunteers and agencies committed to serving those in our community experiencing unsheltered homelessness. If you notice an individual or a family experiencing unsheltered homelessness, refer them here: 

The HCHE Referral Form is for any community member or agency to make a referral to the HCHE Hui. If preferred, forms may be submitted anonymously.

HCHE Referral Form

Questions? Call (808) 965-5550 or email wehelp@neighborhoodplace.org

The Neighborhood Place Resource Centers (NPRC) bring together the strengths of our former Family Resource Center, Anchor Point Youth Center, and Coordination Center into one coordinated system focused on housing stability, concrete support, and connection.

We now operate two locations serving East Hawaiʻi in Hilo and Keaʻau.

Neighborhood Place of Puna’s Hale ʻIki Family Assessment Center is a temporary emergency shelter for families with minor children who are homeless or at-risk of homelessness. Our staff uses the Housing First Approach. This means that we are participant-centered and work with you to address your barriers towards permanent housing.

Call or text our Neighborhood Place Resource Center at (808) 501-1413 to get connected to services

If you prefer not to call or text, or if it is the weekend, please submit an application to the Neighborhood Place Resource Center and you will hear back within 48 hours.

If you are in need of assistance or want to learn more about available community resources, view the 2025 Resource Directory at the button below

View the Resource Directory

If you or someone you care about is facing a crisis, mental health challenges, or safety concerns, you are not alone. Below are trusted resources available 24/7 to provide support, guidance, and immediate help.

In Case of Emergency
If you are experiencing an emergency or believe you may be a danger to yourself or others, please call 9-1-1 or go to the nearest emergency room immediately.

Hawaii CARES 988
Hawaii CARES provides trained professionals to assist anyone experiencing a mental health crisis. Support is available 24/7 statewide.

Aloha United Way – 211 Helpline
Aloha United Way’s 211 Helpline is here to support you. Specialists are local to Hawai‘i, trauma-informed, and culturally sensitive. Services are available 24/7 to help connect you with the resources you need. 211 provides real-time information on evacuation centers, safety tips, and available aid programs.

National Domestic Violence Hotline
Advocates are available 24/7 to discuss your situation and help create a personalized safety plan.

Child and Family Services – Domestic Abuse Hotline
Available 24/7 for individuals and families experiencing domestic abuse.

Safe Place – Youth Outreach Program
Safe Place provides immediate safety and support for youth under 18. In Hawai‘i County, Safe Place locations include the Salvation Army, Central Fire Station, and all Hele-On buses (serving 24 routes across 4,200 square miles). Teens in crisis can request Safe Place assistance on board any bus by notifying the driver.

  • Text SAFE + your location to 4HELP (44357) to get:
    • Nearest Safe Place location
    • Local youth agency or shelter contacts
    • Option to reply “2Chat” to message a trained mental health professional
  • Website: Visit the National Safe Place Website

National Runaway Safeline
Provides free, confidential support for youth in crisis through phone, text, chat, and email. Counselors help explore options and support youth in staying safe.

The Trevor Project – LGBTQ+ Youth
Available 24/7 to listen without judgment. All conversations are confidential, and you can share as much or as little as you feel comfortable.