Job Title: Program Coordinator (DCM)
Reports To: Executive Director
FLSA Status: Exempt
Created On: August 2019
Under the supervision of the Director of Operations the Program Coordinator is responsible for: (1) Establishing and Maintaining the Disaster Case Management Program. (2) Providing timely reports and reliable data in compliance with contract requirements. (3) Monitoring and Directly supervising Disaster Case Managers (4) Coordinating with County, State, and Federal agencies. (5) Network with local community leaders, stake-holders, and nonprofits to effectively deliver services. Essential Duties & Responsibilities include the following:
● Planning, implementation, coordination of DCM program and its activities in alignment with the DCM work-plan, NPP policies and procedures, and direction from NPP leadership
● Tracking and reporting of identified DCM data in compliance with contract requirements, identified reporting deadlines, and requests from NPP leadership.
● Implement NPP Financial Policies and procedures and work with Admin staff to track and report program expenditures and transactions.
● Nurture strong and professional relationships among program staff. Provide training, supervision, coaching, monitoring, and field shadowing of Disaster Case Managers.
● Provide Case Coordination and oversight. When necessary and appropriate, provide Disaster Case Management.
● Coordinate and Network with government, community stake-holders, non-profits, and others to ensure effective delivery of DCM services.
● Perform other duties and responsibilities as assigned.
The Program Coordinator will be responsible for all assigned DCM Case Management Staff in alignment with NPP policies and procedures and best practices. Supervision may include participaticipation in the hiring/selection process, staff training, performance evaluations, addressing grievances, verifying staff documents, recommending disciplinary action, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Bachelor’s Degree or higher preferred.
● High School Diploma and 2 years of experience serving vulnerable and challenged individuals required.
● Valid Hawaii driver license and no-fault car insurance.
● Resident of Puna/East Hawaii Community area preferred.
● Criminal Record and/or DHS-CWS background check.
● Maintain general cleanliness of workspace.
● Climb and/or walk up and down stairs and/or walkways.
● Sit for periods of up to 30 minutes at a time.
● Walk and/or stand for up to 30 minutes at a time.
● Lift, carry, pull, and/or push items up to 30 pounds at a time for short distances. Such motion may include reasonable bending, stooping, reaching, and twisting.
While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions. The employee is frequently exposed to fumes or airborne particles and extreme heat. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually loud. In the course of performing the duties of the Program Coordinator may occasionally see, engage or be confronted with the following: violence and threats of violence; profane, racists and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants; nudity of service participants; people involved with sex work; people involve in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations.