Job Title: Family Outreach Worker – Home Visitor
Reports To: Executive Director
FLSA Status: Exempt
Created on: March 2019
Under the supervision of the Executive Director of Neighborhood Place of Puna (NPP) or a designated supervisor, responsible for: Working directly with families to ensure that children are raised in a safe, stable, developmentally appropriate, and nurturing home environment.
Essential Duties & Responsibilities include the following:
Provide ongoing in-home Family Strengthening services and Nurturing Parenting Education to families assessed as at-risk for Child Abuse and Neglect. These services will be delivered in accord with NPP’s policies and guidelines, and in adherence to curriculum and/or program best practice, and funding requirements. Connect families to services, professionals, programs, and other resources that are needed to mitigate identified risks, and/or support the continued development of identified strengths. Support families at-risk for homelessness, or experiencing homelessness, to stabilize their housing situation, find housing and housing resources, or connecting them the CES (Coordinated Entry System). Advocate for client families when appropriate. Actively recruit and Outreach to potential family clients
General Expectations and Responsibilities:
Document all pertinent data and information regarding work with families, agencies and other community
members in a timely manner in accordance with company requirements.
Maintain flexibility in schedule to provide in-home visits when families are available
Follow Neighborhood Place of Puna policies and procedures
Assist collaboration efforts with community agencies, members and organization in providing group activities
for families and other types of community building activities
Participate in organization planning
Assist in eligibility screening, information and referrals
Attend staff meetings and trainings
Update shared calendar to show home visits, activities, meetings and general schedule
Manage appropriate case load as directed by company/supervisor requirements
Participate in special grant projects and other assigned duties as directed
This job has no supervisory responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
One year or more of related field experience and a Bachelor’s degree from an accredited four-year college or university is required. Two or more years of related experience and a Master’s degree from accredited college or university preferred. Educational requirements may vary depending on sources of funding.
Skills and Knowledge:
Have good computer literacy and familiarity with MS Word and Excel or Google Docs and Sheets
Ability to type an average of 38 words per minute.
Ability to communicate effectively and courteously with families, staff, community members.
Knowledge of available community resources.
Aware and sensitive to the different ethnic groups in the East Hawaii community.
Ability to work with minimal supervision.
Ability to handle multiple tasks and adhere to deadlines.
Proven organizational and planning skills.
Ability to maintain confidential materials and information.
Ability to work as part of a team and maintain flexibility around task assignments.
Ability to establish, recognize, and adhere to appropriate professional boundaries
Proven ability to work with families in their homes a must
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Self-Development Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service – Manages difficult or emotional situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients, families, or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule
To perform this job successfully, an individual should have knowledge of Microsoft Office, and Internet software as well as some Social Media knowledge.
Valid Hawaii driver license and no-fault car insurance.
Resident of Puna/East Hawaii Community area preferred.
Criminal Record and/or DHS-CWS background check
Participate in the upkeep of office and general cleanliness of workspace
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel;reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand; walk; sit; climb or balance and taste or smell. There will be frequent requirements to drive and/or walk on unpaved roads. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions. The employee is frequently exposed to fumes or airborne particles and extreme heat. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually